FREE SHIPPING over $100 + FREE In-Store Pick-Up!

Return Policy

Returns at a glance

Eligible online purchases can be returned within 14 days of receiving your package for store credit only, not a cash or credit-card refund. Items must have their original tags attached and be unwashed, unworn, and smoke-free. Clearance and sale items are final sale. You pay return shipping. See the Christmas return window and full details below.

Returns FAQ

What can I return?

Eligible items must be in their original condition, unwashed, unworn, and smoke-free, with original tags attached. Clearance and sale items are final sale and cannot be returned.

How long do I have to return an item?

Return packages must be returned within 14 days of receiving your package. The policy also provides a Christmas exception: Christmas exchanges begin November 1, and items purchased after November 1 may be returned within 7 days after Christmas Day.

Will I get a refund or store credit?

All accepted returns receive store credit only. No cash or credit-card refunds are issued. Store credit can be used online or in stores at Versatile Boutique and Jackson Apparel Company.

When will my return be processed?

Please allow 48 hours after your return package arrives for processing. You will receive an email confirming that your return has been processed and the amount of store credit applied to your account.

Who pays for shipping?

You are responsible for return shipping. Original shipping charges are non-refundable unless we made a shipping error.

How do I request an exchange?

Exchanges can be made for any item in our stores, subject to the return eligibility and final-sale terms below. To ask about an exchange, call 662-416-9879 or email versatile38829@gmail.com.

This summary and FAQ explain the existing policy. Please read the full shipping and return policy below.

Full shipping and return policy

 Order Processing and Shipping

Versatile accepts PayPal, Visa, MasterCard, Discover, and American Express. Be sure to include your correct billing and shipping addresses at checkout.

Orders are typically processed the same day. Usually, if the order is placed by 2 PM Monday-Friday, it will be shipped same day. Online orders are not processed on Saturdays and Sundays.

If we discover that an item you ordered is out of stock, we will fulfill the remaining items from your order, and you will receive an email confirming the items in your order that were processed. If all of the items on your order are out of stock then your order will be cancelled, and your credit card charge will be voided. A notification email will be sent to you explaining the reason for cancellation.

Shipping and Store Pickups

Shipping is a flat rate of $6.95. All orders over $100 ship for free!

We use USPS for shipping in most cases. We may also use USP or FedEx. Delivery times depend on the distance the package must travel and other factors.

Please allow 2 business days for processing, including Booneville store pickups. You will receive an email with shipping information when your package has been shipped, or indicating when your package is available for pickup for in-store pickups. 

Returns

We're so sorry things didn't work out! At Versatile Boutique, we want you to be completely satisfied with your items. We accept online returns within 14 DAYS of you receiving your package. If for any reason you are not happy with your order, please let us know so we can make it right! Please read our return policy carefully. All returns will be for store credit only. No Cash/Credit Refunds.

  • All return packages must be returned within 14 days of you receiving your package. Christmas exchanges begin on November 1st. Any items purchased after November 1st may be returned within 7 days after Christmas Day.
  • Please allow 48 hours for your return to be processed upon the arrival of your package. 
  • Refunds will be issued in the form of store credit which can be used online or in stores. (this credit applies to Versatile Boutique and Jackson Apparel Company)
  • You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.
  • Shipping is non-refundable, unless we have made a shipping error. 
  • Return shipping is the responsibility of the customer.
  • Exchanges can be made for any item in our stores. 
  • Clearance or Sale items are Final Sale.

Returns will not be accepted if:

  • It has been more than 14 days since you received your package
  • Original tags are not attached
  • Your purchase was a clearance item
  • Items you ordered are not in their original condition (unwashed, unworn, and smoke-free condition)

 

If you have any questions regarding your order, call us at 662-416-9879 or send us an email at versatile38829@gmail.com.